It’s 7 p.m. and you’ve just been in an accident. Nothing serious, but you think your ankle is sprained. You decide to go to the emergency room. Upon entering the ER, you see EMTs wheeling in patients on gurneys with oxygen. As you continue into the waiting room, you hear someone mention a multicar accident. You look around for a seat, but the waiting room is crowded. As a stable patient, you might be in for a long wait.
It’s no secret that longer emergency room waiting times can lead to worse patient outcomes and lower patient satisfaction scores. In this critical department of the hospital, each moment can mean the difference in the life of the patient.