2024 Star Ratings Calculation

CMS released the 2024 star rating for nearly all U.S. hospitals. The hospital star rating system began nearly a decade ago and is updated at least once annually. It uses a familiar system of ranking hospitals according to a star rating, with a one-star indicating poor performance and a five-star indicating excellent performance.

But while the star rating may be easy for consumers to understand, the calculation used to assess and rate hospitals is anything but simple. Today we will review how this star rating was calculated and how hospitals performed in 2024.

• Jump to: How did CMS calculate the 2024 star rating?
• Jump to: How did other hospitals perform?

Which measures did CMS use for the 2024 star rating?

The star rating is made up of five categories: mortality rates, patient readmissions to the hospital, safety of care, timely and effective care, and the patient experience (as reported by patients). Within each category are a set of measures which you have submitted through your various regulatory programs or CMS has gathered through your claim submissions. Here are the measures and timeframes that were used to determine your 2024 hospital star rating.

OP-2 (Outpatients with chest pain or possible heart attack who received drugs to break up blood clots within 30 minutes of arrival) was excluded from the Star Rating because not enough hospitals reported the measure (<100 hospitals).

Additionally, CMS did modify some of the above timeframes based on COVID-19 impact to hospital performance. There were 14 measures that would normally include Q1 and Q2 2020 data but because of the pandemic they were excluded. Because of these changes, CMS calculated your star ratings using the majority of data to be reflective of your care after June 30, 2020.

How Did CMS Calculate the 2024 Hospital Star Rating?

The star rating calculation was simplified in 2021 and now is calculated in 10 steps.

STEP 1: Hospitals submit data to CMS quality programs

Your hospital submits measures to the CMS quality programs such as the Hospital IQR and OQR programs. Your measures are used to populate your performance on the value programs such as the Hospital Readmission Reduction Program (HRRP), HAC Reduction and HVBP programs. Sometimes you submit the measure (like SEP-1) and sometimes CMS collects the data from claims files.

STEP 2: CMS identifies which measures and timeframes to use

CMS selects which measures they will use to make the star rating score. The measures used in the 2024 star rating are listed above.

STEP 3: CMS standardizes the measure scores

CMS takes your hospital’s performance on those CMS-selected measures and standardizes the measure score, so it makes sense in the overall equation. Think about an inverse measure where lower scores are better. You wouldn’t want that score to count against a total score, so they standardize all measure scores. This method of standardizing is called Z-scoring.

Understanding Z-scoring

A Z score is statistical technique. It’s a standard deviation score which shows the amount of variation in a dataset. For the star rating, Z-scores were produced by subtracting the national mean score from each hospital’s measure score and dividing that by the standard deviation across hospitals. Standard deviation is a number that measures how far data values are from their average.

In addition to that, CMS changed the direction of all inverse measures to reflect better performance for those lower scores.

STEP 4: Measures are grouped

The measures are put into groups based on the category. The five measures groups are:

1. Mortality
2. Safety of Care
3. Readmissions
4. Patient Experience
5. Timely and Effective Care

STEP 5: CMS calculates the measure group score using a simple average

In each measure group, CMS will calculate a simple average to determine a measure group score. A simple average takes the sum of measures with equal weights and divides by the number of measures a hospital reports.

For example:

There are 8 measures in the Safety of Care category.

100 divided by 8 is 12.5 so each of the 8 measures in this category would be worth 12.5% of the overall Safety of Care category score.

100% / 8 measures = 12.5%
Measure group score (based on example above) =
[(-1.13*0.125) + (-0.75*0.125) + (0.09*0.125) + (1.21*0.125) + (0.97*0.125) + (0.98*0.125) + (0.46*0.125) + (0.02*0.125)] = 0.23

STEP 6: CMS applies a weight to each group score

Not all categories are weighted evenly. A weight is applied to that measure group score. Your final score is calculated according to the weight of the category. The weights for the five categories are as follows:

• Mortality = 22% weight
• Safety of Care = 22% weight
• Readmissions = 22% weight
• Patient Experience = 22% weight
• Timely and Effective Care = 12% weight

For Example:

Summary score = [(-0.70*0.22) + (0.23*0.22) + (-0.76*0.22) + (-1.13*0.22) + (-0.25*0.12)] = -0.55

STEP 7: Hospitals are excluded, or their score is re-weighted depending on the number of measures submitted

Not all hospitals submit (or have enough claims) to qualify for every measure in all five categories. A hospital must report at least three measure groups with at least three measures in each group, (must include groups Mortality or Safety of Care) in order to receive a star rating. Once the minimum measure and measure group thresholds are met, any additional measures a hospital reports would be included in the star rating calculation.

Let’s say you met the minimum threshold, but you didn’t have any measures that were able to be calculated in the Timely and Effective Care category. That measure group is subtracted from the total.

For Example:

100 (100-12=88)

Mortality weight: 22/88 = 25%
Safety of Care weight: 22/88 = 25%
Readmission weight: 22/88 = 25%
Patient Experience weight: 22/88 = 25%

Example of Reweighting for a Hospital Which Does Not Report Timely and Effective Care Measure Group

STEP 8: Hospitals are put into one of three peer groups based on the number of measures they submitted

Hospitals are put into one of three peer groups depending on how many measures they submit or are calculated. CMS believes that by grouping hospitals by how many measure groups they report, this will help capture key differences between hospitals like size, patient volume, case mix and service mix. Larger hospitals, for example, generally submit the most measures and smaller hospitals submit the fewest.

The three peer groups are:

1. Five measure groups submitted
2. Four measure groups submitted
3. Three measure groups submitted

STEP 9: Within the peer groups, scores are split into 5 groups using the k-means clustering method

Within the peer grouping, scores are split into five groups using the k-means clustering method. Essentially the k-means clustering is an algorithm method which aims to make hospital scores results within a cluster more similar to each other than to a different cluster.

STEP 10: Whichever group your score puts you in becomes your star rating

Whichever k-means clustering group your score puts you in becomes your star rating.

Note: Since hospitals in a peer group are being compared only to each other that means hospitals with the same score, but a different peer group, could receive different star ratings.

How Did Other Hospitals Perform?

There were 2,847 hospitals who received a star rating in 2024 as compared to 3,076 hospitals in 2023.

This year:

• 277 (10%) got 1 star
• 595 (21%) got 2 stars
• 828 (29%) got 3 Stars
• 766 (27%) got 4 stars
• 381 (13%) got 5 stars

The distribution of star ratings is similar to the distribution in 2023.

Medisolv had 145 of the 381 5-star hospitals. Congratulations to all of our 5-star hospitals listed below.

How to Improve Your Star Rating

If you made it this far down in the article, congratulations; you are one step closer to improving your star rating. Simply by understanding how the star rating is calculated and what timeframes they consider will help you to understand what to focus on.

It comes down to ensuring you are doing everything you can to improve your performance across the major regulatory programs I mentioned in Step 1: Hospital IQR, OQR, HRRP, HACRP and HVBP programs.

These measures are used for more than just star rating calculation, they are publicly reported on Care Compare. The public facing website contains not just the measures from your star ratings, but a whole host of additional measures submitted in those regulatory programs. Furthermore, the Care Compare measures are used, at least in part, for almost every public hospital ranking program today. Some popular programs are the U.S. World and News Reports for Best Hospitals and the Leapfrog Hospital Safety Grades which assigns letter grades for all hospitals.

The number of stars and your public performance may influence the credibility, efficiency, culture, and financial state of your organization.

Congratulations to Medisolv's 5-Star Hospitals:

Sources:
i. https://public-inspection.federalregister.gov/2020-26819.pdf
ii. https://www.aha.org/system/files/media/file/2020/12/cms-issues-hospital-outpatient-asc-final-rule-including-maintenance-340b-cuts-bulletin-12-3-20.pdf
iii. https://www.sheppardhealthlaw.com/2020/12/articles/centers-for-medicare-and-medicaid-services-cms/new-criteria-hospital-quality-star-rating/
iv. https://qualitynet.cms.gov/inpatient/public-reporting/overall-ratings/data-collection
v. https://www.qualityreportingcenter.com/globalassets/iqr2024events/iqr042524/2024-npc-slides_for-cms-clearance_updated_4.17.24_508.pdf