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Strategies to Enhance Provider Communication During the COVID-19 Experience

In 2009 AHRQ released empathetic communication training for healthcare providers. This training has been modified to meet the needs of the current COVID... 

How to Use CMS' Value-Based Programs' Data

Don’t wait for Kaiser Health News to tell you CMS dinged your hospital for having too many readmissions. Start thinking like a mathematician, so you can... 

Five Tactics to Improve Your Star Rating

Medicare’s Hospital Star Ratings system rates more than 4,000 hospitals on their quality performance on a scale of one to five, with five being the best... 

Part One: Diagnosing the Problem of Diagnostic Error

In 1986 my 18-year old sister was in a rollover car accident near Breckenridge, Colorado. She was air lifted to a trauma center in Denver with a closed head... 

Evaluating the Power of Predictive Analytics: Statistics Basics for Clinicians and Quality Professionals

Imagine your health care organization is challenged with excess readmissions to the hospital. Suddenly, you find yourself on a vendor selection team to... 

Six Root Causes of Poor Data Fitness

What causes your organization’s data to go bad? And what steps can you take to maintain data integrity? Welcome to the final part of our three-part series... 

Six Dimensions of Data Fitness

How fit is your data? And what does it mean to have ‘fit’ data? To understand data fitness, you need to first have a good understanding of data quality. A... 

The Five Stages of Health Care Data Quality Maturity [INFOGRAPHIC]

Reaching a high level of trust in your organization’s performance measurement data is dependent on people, processes and technology all working together to... 

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